Frequently Asked Questions

Here you will find some quick answers to many common questions.  For more information, contact Breeze-Eastern.

 

Breeze-Eastern General Questions

How can I return my product for warranty consideration?

Request a Return Material Authorization (RMA) # by completing and returning the Returned Material Authorization Request Form located on the Breeze-Eastern website and emailing the completed form to RMA@Breeze-Eastern.com. If the product being returned for warranty consideration is a wire rope cable please complete and return the BE-Cable reporting form.

How can I order a new Breeze-Eastern product?

Please email your requests to customerservices@breeze-eastern.com and include the Breeze-Eastern product part number, quantity and end destination in your request.

How can I order spare parts for my Breeze-Eastern product?

Please email your requests to spares@breeze-eastern.com and include your company name, Breeze-Eastern part number and quantity required.

Where can I have my Breeze-Eastern product repaired or overhauled?

Operators can coordinate all scheduled maintenance / repair / overhaul (refurbishment) work with Breeze-Eastern, or their authorized Service Centers. Breeze-Eastern is a Federal Aviation Administration (FAA) and a European Aviation Safety Agency (EASA) FAR / EASA Part 145 approved Repair Station (FAA Repair Station No. BZ7R1670, EASA-145 Acceptance Certificate Reference No. EASA.5454). To contact Breeze-Eastern email Repairs@Breeze-Eastern.com. For an authorized service center near you please access our website at https://www.breeze-eastern.com/customer-support/.

How can I obtain product manuals or maintenance manuals?

Contact us at techsupport@breeze-eastern.com to be set up for access to your applicable product manuals and information. Please include the Breeze-Eastern product part number in your request.

Is Breeze-Eastern an EASA Repair Station?

Yes, we are an EASA Repair Station. Here is our EASA 145.5454 Certification Approval document.

Is Breeze-Eastern a FAA Repair Station?

Yes, for our latest certification please access our website for the Air Agency Certification document.

Is Breeze-Eastern an ISO 14001 certified organization?

Yes, for our latest certification please access our website for the ISO14001 Certification document.

Is Breeze-Eastern an AS9100/ISO 9001 certified organization?

Yes, for our latest certification please access our website for the AS9100 Certification document.

 

Rescue Hoist / Winch Questions

I want to install a Breeze-Eastern rescue hoist or winch on my aircraft, but I need specific technical information for certification. How can I obtain this information?

Contact us at techsupport@breeze-eastern.com and we will support and guide you through the technical specifications and capabilities of our rescue hoists and winches.

Will Breeze-Eastern ship my hoist with FAA 8130 tags / EASA Form 1?

Breeze-Eastern has PMA authority on several rescue hoist product lines, and thus will ship selected hoists and parts with an FAA 8130 / Form1 for those products. If an 8130 / Form 1 is needed for your application, it is recommended to check availability with us at techsupport@breeze-eastern.com and specify the requirement on requests for quote and PO’s.

What is the procedure to change a wire rope cable on a Bl-29900-30 style Hoist?

Please access our FLIGHT LINE OPERATION AND MAINTENANCE MANUAL TD-01-006 under Section 301 Disassembly page 304 and Section 701 Assembly page 712. For information on other hoist models please email us at techsupport@breeze-eastern.com.

Is there troubleshooting guidelines available for the BL-29900-30 style Hoist?

Yes, please access our FLIGHT LINE OPERATION AND MAINTENANCE MANUAL TD-01-006 under Section 101 Testing and Troubleshooting Procedures page 113.

Can Breeze-Eastern supply operational training for my Rescue Hoist?

Yes, we can provide operational training to our customers. To receive a training quote please complete Breeze-Eastern Operational Training Customer Inquiry Form and email to training@breeze-eastern.com.

Can Breeze-Eastern supply flight line maintenance training for my Rescue Hoist / Winch?

Yes, we can provide flight line maintenance training to our customers. Training can be held at the Breeze facility in Whippany, NJ USA or at your location. To receive a training quote and a list of covered topics please email us at training@breeze-eastern.com and provide the applicable product part number, your location and the nearest international airport to your location.

How can I obtain product manuals or maintenance manuals for my rescue hoist / winch?

Contact us at techsupport@breeze-eastern.com to be set up for access to your applicable product manuals and information. Please include the Breeze-Eastern product part number in your request.

How do I return a Rescue Hoist / Winch for repair or overhaul to Breeze-Eastern?

Request a Return Material Authorization (RMA) # by completing and returning the Returned Material Authorization Request Form located on the Breeze-Eastern website and emailing the completed form to RMA@Breeze-Eastern.com.

Where can I have my Rescue Hoist / Winch repaired or overhauled?

Operators can coordinate all scheduled maintenance / repair / overhaul (refurbishment) work with Breeze-Eastern, or their authorized Service Centers. Breeze-Eastern is a Federal Aviation Administration (FAA) and a European Aviation Safety Agency (EASA) FAR / EASA Part 145 approved Repair Station (FAA Repair Station No. BZ7R1670, EASA-145 Acceptance Certificate Reference No. EASA.5454). To contact Breeze-Eastern email Repairs@Breeze-Eastern.com. For an authorized service center near you please access our website at https://www.breeze-eastern.com/customer-support/.

How can I order spare parts for my Breeze-Eastern Rescue Hoist / Winch?

Please email your requests to spares@breeze-eastern.com and include your company name, Breeze-Eastern part number and quantity required.

How can I order a new Rescue Hoist / Winch?

Please email your requests to customerservices@breeze-eastern.com and include the Breeze-Eastern product part number, quantity and end destination in your request.

What is a Rescue Hoist / Winch “Cycle”?

A Hoist, or Winch, cycle is defined as reeling out the cable from full-in to full-out, and then reeling back to full-in per the requirements of SIL 01 Maintenance.

When does the Time Between Overhaul (TBO) period begin for a Rescue Hoist / Winch?

The Time Between Overhaul (TBO) period begins from the date of manufacture of a fielded new Rescue Hoist / Winch or date of last overhaul for a recently overhauled Rescue Hoist / Winch. For more details access SIL 01 Maintenance on our website.

What is the Time Between Overhaul (TBO) period for a Rescue Hoist / Winch?

Breeze-Eastern’s Hoist / Winch Time Between Overhaul (TBO) period is either five (5) years or two thousand (2,000) cycles from date of manufacture, whichever comes first, or ten (10) years or two thousand (2,000) cycles from date of manufacture, whichever comes first. Refer to Table 1 for the applicable Hoist / Winch Time Between Overhaul (TBO) period in SIL 01 Maintenance. For more details access SIL 01 Maintenance on our website.

 

Cargo Hook Questions

I want to install a Breeze-Eastern cargo hook on my aircraft, but I need specific technical information for certification. How can I obtain this information?

Contact us at techsupport@breeze-eastern.com and we will support and guide you through the technical specifications and capabilities of our hooks.

Will Breeze-Eastern ship my cargo hook with FAA 8130 tags/ EASA Form 1?

Breeze-Eastern has PMA authority on several cargo hook product lines, and thus will ship selected hooks and parts with an FAA 8130 / form 1 for those products. If an 8130 / Form 1 is needed for your application, it is recommended to check availability with us at techsupport@breeze-eastern.com and specify the requirement on requests for quote and PO’s.

How can I obtain product manuals or maintenance manuals for my cargo hook?

Contact us at techsupport@breeze-eastern.com to be set up for access to your applicable product manuals and information. Please include the Breeze-Eastern product part number in your request.

How do I return a cargo hook for repair or overhaul to Breeze-Eastern?

Request a Return Material Authorization (RMA) # by completing and returning the Returned Material Authorization Request Form located on the Breeze-Eastern website and emailing the completed form to RMA@Breeze-Eastern.com.

Where can I have my cargo hook repaired or overhauled?

Operators can coordinate all scheduled maintenance / repair / overhaul (refurbishment) work with Breeze-Eastern, or their authorized Service Centers. Breeze-Eastern is a Federal Aviation Administration (FAA) and a European Aviation Safety Agency (EASA) FAR / EASA Part 145 approved Repair Station (FAA Repair Station No. BZ7R1670, EASA-145 Acceptance Certificate Reference No. EASA.5454). To contact Breeze-Eastern email Repairs@Breeze-Eastern.com. For an authorized service center near you please access our website at https://www.breeze-eastern.com/customer-support/

How can I order spare parts for my Breeze-Eastern Cargo Hook?

Please email your requests to spares@breeze-eastern.com and include your company name, Breeze-Eastern part number and quantity required.

How can I order a new Cargo Hook?

Please email your requests to customerservices@breeze-eastern.com and include the Breeze-Eastern product part number, quantity and end destination in your request.

Does a Breeze-Eastern supplied load carrying frame / support have a Time Between Overhaul (TBO) period?

A Breeze-Eastern supplied load carrying frame / support Time Between Overhaul (TBO) period is either five (5) years, three thousand (3,000) cycles, or one thousand (1,000) hours of external load operations from date of installation, whichever comes first. For more details access SIL 02 Maintenance on our website.

Does a Breeze-Eastern supplied load indicator have a Time Between Overhaul (TBO) period?

A Breeze-Eastern supplied load weigh indicator does not have a Time Between Overhaul (TBO) period and is considered “On-Condition” maintenance per the requirements of SIL 02 Maintenance.

How are hours of external load operations defined?

Hours of external load operation is defined as the time the helicopter is engaged in external load operations, including time between loads on the hook per the requirements of SIL 02 Maintenance.

What is a Cargo Hook “Cycle”?

A Cargo Hook “Cycle” is defined as any unlatch and relatch of the load beam whether loaded or unloaded per the requirements of SIL 02 Maintenance.

What is the Time Between Overhaul (TBO) period for a Cargo Hook?

Cargo Hook Time Between Overhaul (TBO) period is either five (5) years, three thousand (3,000) cycles, or one thousand (1,000) hours of external load operations from date of installation, whichever comes first. For more details access SIL 02 Maintenance on our website.

When does the Time Between Overhaul (TBO) period begin for a Cargo Hook?

The Time Between Overhaul (TBO) period begins from the date of installation of a fielded new Cargo Hook or a recently overhauled Cargo Hook. For more details access SIL 02 Maintenance on our website.

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